ICT

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verification Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

You can apply by sending your C.V to mycv@froakconsultants.com

• Assist in performing hardware and software installation procedures
• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Lay cables and wires for networks and ensure that they are in good working order
• Assist in hardware and software inventory management Handle periodic maintenance of hardware and software
• Troubleshoot equipment such as printers and scanners and other peripherals Handle IT related documentation and make sure that all IT supplies are available
• Provide users/staff with ongoing assistance in their information technology problems
• Handle infrastructure administration activities such as server and storage capacity handling and directory services management

You can apply by sending your C.V to mycv@froakconsultants.com