• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verification Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

You can apply by sending your C.V to mycv@froakconsultants.com