IT Customer Support Intern

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Job Summary
The candidate should be ready to work under pressure; have good work ethics and should be highly motivated.
Job Description
  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verification Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process

You can apply by sending your C.V to mycv@froakconsultants.com

froakIT Customer Support Intern
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ICT Internship

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Job Summary
Assist with account administration , troubleshooting and maintenance of the network .
Job Description
  • Assist in performing hardware and software installation procedures
  • Perform software configuration on stand-alone computers and laptops
  • Provide support in diagnosing hardware and software issues and troubleshooting activities
  • Lay cables and wires for networks and ensure that they are in good working order
  • Assist in hardware and software inventory management Handle periodic maintenance of hardware and software
  • Troubleshoot equipment such as printers and scanners and other peripherals Handle IT related documentation and make sure that all IT supplies are available
  • Provide users/staff with ongoing assistance in their information technology problems
  • Handle infrastructure administration activities such as server and storage capacity handling and directory services management

You can apply by sending your C.V to mycv@froakconsultants.com

froakICT Internship
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